Effective May 9, 2020
The Information Chang Learning Collects and Receives
Chang Learning collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Non-personally identifying information helps us better understand how our visitors use our Site.
Visitors to our Site can choose to interact with us in ways that require us to gather personally-identifying information, such as name, mailing address, email address, and/or phone number. The amount and type of information that we gather depends on the nature of the interaction.
Those who engage in transactions with us online, for example by creating an account with us or by purchasing our services, are asked to provide additional information, such as personal and financial information required to process those transactions.
We log usage data when you visit or otherwise use our Site. Chang Learning also collects potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors and we do not disclose such information other than under the circumstances as described below.
Chang Learning may collect personally identifiable information from customers in a variety of ways. Personally identifiable information may include: (i) contact data (such as name, phone number, mailing address and e-mail address); (ii) financial data (such as a customer’s credit card number or a user’s bank account information); and (iii) demographic data (such as a customer’s zip code, age, and income). A User may also provide personally identifiable information about others, such as emergency contact information for notification in the event a situation requires it. If you communicate with Chang Learning by email, post messages to forums, make telephone or cell phone calls, communicate through electronic devices or other interactive devices, complete online forms, surveys or contest entries, or communicate with Chang Learning by any means, any information provided in such communication may be collected by Chang Learning. Chang Learning may also collect information about how customers use our Site, for example, by tracking the number of unique views received by the pages of the Site, or the domains from which customers originate, as further discussed under the Tracking Technologies section.
It is our to respect your privacy regarding any information we may collect through our Site, e-mail, phone, or any other communications we have with you. Information you share with us such as academic performance and any financial information is treated with our utmost respect. Chang Learning may share information with third party businesses who process payments on our behalf, who help us develop our business, who help us with marketing strategies, who provide cloud storage services, who provide communication software, and other third parties who provide other professional services. Chang Learning may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning, marketing, advertising and sales efforts of Chang Learning.
Information related to the student’s academic performance and other academic related student records will be shared with Chang Learning’s academic team such as tutors, teachers, and education experts who are involved in creating the teaching curriculum. We may share a student’s information with staff who may provide or will be providing academic services to the student so that such staff can evaluate the engagement and personalize the academic services to the student. Our teaching and curriculum staff may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to contact Users regarding Chang Learning’s live-learning platform, to communicate with Users regarding products and services offered through Chang Learning and otherwise to enhance Users’ experience with Chang Learning. Users can refuse to provide personally-identifying information, but understand and acknowledge that this may prevent them from participating in certain Site-related activities.
Service Providers, and Third Parties
Our third party vendors and subcontractors may access your information to provide services for us including, but not limited to, payment processing, hosting and serving content and general website operations, sending marketing communications, and conducting research and analysis. Chang Learning may disclose personally identifiable information collected from Users to its independent contractors and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by or through Chang Learning. These companies are not permitted to use your personally identifiable information in any other way.
Chang Learning and our analytics and marketing providers use technologies such as cookies, beacons, tags and scripts, to analyze trends, administer the Site, track Users’ movements around the Site and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these providers on an individual and aggregated basis.
We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, or site functionality.
Security of Information
Your security is our priority and we strive to provide a safe and secure environment for our Users. However, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone. Information about each User that is maintained on Chang Learning’s systems is protected using industry standard security measures. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at info@ChangLearningCenter.com. However, no security measures are perfect or impenetrable, and Chang Learning cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. Chang Learning is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any User or third parties.
We may disclose or transfer your information in connection with a legal or regulatory obligation. Chang Learning may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal process, to establish, protect, or exercise Chang Learning’s legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. Chang Learning may disclose personally identifiable information in order to protect the rights, property, or safety of a User or any other person. Chang Learning may disclose personally identifiable information to investigate or prevent a violation by the User of any contractual or other relationship with Chang Learning or the perpetration of any illegal or harmful activity.
Correcting Information or Opting Out
We will retain your account and the information that is collected for as long as your account is active or as needed to provide you academic services. To the extent applicable, if a User’s personally identifiable information changes or if a User no longer desires to receive non-account specific information from Chang Learning, it is the User’s responsibility to email the request to info@ChangLearningCenter.com in order for us to correct, update, delete, and/or remove that User’s previously-provided personal data. We will respond to your request within a reasonable timeframe or otherwise in accordance with applicable law.
Links to Other Sites
Our site may contain links to other sites that may or may not be operated or controlled by Chang Learning. We are not responsible for the privacy practices of these or any other sites. You access these sites entirely at your own risk.
Our Site is not intended to be used by any individual under 17 years old without permission or supervision of a legal parent/guardian. Our site will not collect and retain any personal information from children except personal information provided by a legal parent or guardian. This information will be used only to facilitate tutoring services for that student, who may be a minor.
Changes to this Statement